Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Please note that money back offers do not apply to any special final sale items or free promotional items.
Our store does not accept returns or exchanges for any special final sale items or free promotional items. We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Eve Bella will not be held liable to any lost or mis-routed parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time. Thank you for your understanding.
Do you ship internationally?
Yes. We ship worldwide.
How do I track my package?
You can easily check the status of your order at any time with the TRACK YOUR ORDER link on the top of the homepage. You can also reach out to our customer support anytime at email@example.com.
How long does it take for an order to arrive?
Due to high demand your product may take up to 2-3 weeks to arrive. We source products from all over the world to bring you the best offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it is always worth it!